Realtor(S), Property Manager (Kauai)

yen@elitepacific.com | Toll Free: 1-800-857-2907 | Direct: 808-639-9445

Prior to joining Elite in 2014, Yen directed the Kauai operations for a reputable Maui-based management company, overseeing the vacation rental and property management of 30 plus condominium units on Kauai. Her passion and knowledge in property management, interior design and marketing, as well as her excellent interpersonal skills, are just some of the traits that set her apart from other Kauai property managers.

Her genuine personality and calm demeanor along with patience and dedication is what her clients admire the most about her.

Below are a few client testimonials:

We are so grateful to have a property manager that we can trust in Yen Upson. She has gone above and beyond to help us setup and maintain a successful vacation rental on Kauai. Yen is professional, reliable, responsible and quick to respond to any and all correspondence or issues. Her pleasant demeanor and attitude makes her very easy to work with which is something hard to find in today’s intense and competitive business climate.

As an out-of-state property owner, it is crucial that we can depend on our property manager. We highly recommend Yen Upson of Elite Pacific Properties for your property management needs, you won’t be disappointed in her level of service.
Brian & Traci Miller

We spend about 4 months per year in our Kauai condo and have a great emotional attachment to our home there. Yen completely understands and respects that feeling. In the past we used another local management company with poor results. Yen calmed my fears with our first meeting! Our condo is almost fully rented, thanks to Yen, and is in perfect condition when we return to it. We are fastidious in our attention to our home’s cleanliness and maintenance, and I’ve found Yen’s attention to detail to be refreshing! She has great ideas, tons of energy and she is very quick to respond to my questions and concerns. I did not find this with our previous agency! Yen is one in a million…..I wouldn’t hesitate to ask Yen to lead any management project!
Jeanie and Lonn Wise

Yen Upson with Elite Properties has been a pure delight to work with! She is a knowledgeable, professional and courteous Property Manager and works diligently to market our Vacation Rental in Princeville. We highly recommend you consider her assisting you in your needs.
Paul and Asha Randall

After we had been with a different company for some time, and not being particularly satisfied, we discovered Elite and Yen. Since we signed with Elite and Yen, we have been relieved of a substantial amount of stress. Yen has taken over with an efficiency and attitude that we had not had before, and makes dealing with her an absolute pleasure. We fully trust her sense of style and aloha, and know that all our guests will be well taken care of, as well as ensuring that our house is well maintained. Thank you Yen and Elite!
Melissa and Alan Barnett (California)

Yen’s been a great ally in helping us handle our house in Princeville, Kauai.  We were complete rookies to the vacation rental biz when we connected with Elite over a year ago. One or our biggest concerns was feeling like the home was in good hands, and that we had a partner we could trust. Yen has delivered on all fronts. We’ve been very happy with her attention to detail, her respect of our clients, and her professional attitude. She’s always been quick to respond to our questions, and has great advice on things to improve the renter experience. I’d recommend Yen in a heartbeat.
Rick and Amy Meyer (Princeville, Kauai / Minneapolis, Mn.)

We first met Yen thru our Realtor, in September of 2013. I had a phone conversation with her considering a condo we were interested in buying. She was very informative and helpful. Yen worked for the company that was managing the condo we wanted to purchase. After we bought the condo, we got to know her even better. We remodeled our property in April of 2014, We live a 14 hour trip away from Kauai, and can’t make the trip often. Yen took total control of the situation, and went above and beyond getting the condo put back together. She even had a rummage sale to sell the old appliances. We finally got to meet her in person in April of 2014. And we became instant friends, it felt like we knew her for years. Greg and I respect her greatly.
Greg and Aleta Merkel (South Dakota)

A few years back when I returned to Kauai to check on the progress of the remodel the new condo I purchased, I met very energetic young person who manages some of the units in our complex. Soon after I found out that the contractor I hired didn’t do his job right, Yen offered to help me with the project and manage my condo as I did not have representative on island. She took over all my worries and concerns. She found a very skilled and reputable contractor to finish the remodel. She coordinated everything, purchased furniture, decorated my condo and was able to get everything done and ready for my first guests in less than a month.

I owe my relaxation and trust in her expertise of rental management.
Mohamed Megahy, MD (Chicago)

My wife and I met Ms. Upson when we began our search for a condo on Kauai. From the first time we met with her to discuss using the management company she works for, we were both very impressed with her patience, knowledge and professionalism. Even after the first deal fell through, Yen continued to be available by phone and/or email to answer questions and assist us in our process. She absolutely went above and beyond her normal job description to provide whatever assistance she could to help us. We are indebted to her for helping in the facilitation of acquiring the condo in the first place.

She is reliable and responsive to our needs and questions as owners as well as to vacation rental guests. Yen is very skilled at working with people, possessing a wonderful communication style that works in any situation, be it a positive situation or one with challenges. She is intelligent, yet warm.

Because of our initial meeting and experience with Yen we did not interview or even consider using a different management company for our rental. She truly puts her client’s best interest at heart. We would highly recommend her.
Bill and Georgia (San Francisco, CA)

Yen has done a great job managing my vacation rental on Kauai.
She is a great asset to me and I truly appreciate the pride she takes and the aloha she gives to all of my guests. Thank you Yen for your continued support in helping to make this a successful business venture for me.
Josephine (San Jose, CA)